Pathetic service

I made a telephonic correction to my booking, and specifically confirmed that I want the Greyhound for 17h30 from Midrand. I paid the fee. Firstly, there were 2 issues; 1. The ticket said Citiliner despite me confirming Greyhound 2. There was no ticket issues for me, instead 2 for my daughter After boarding at Midrand, I was moved from pillar to post at Park Station, a very unsafe location while I had lots of luggage and children with me. I am very disgruntled with the service, it is absolutely appalling considering the fact that this is a paid service.