Pathetic service.

I booked my bus ticket today, for the 18:00 bus from JHB to CPT it's currently 20:50 still in park stationb yet no bus, no communication, call center is unreachable. This is absolutely pathetic service people are here waiting with kids children infants the elderly we are all standing here there's no communication whatsoever that we are receiving as to what is happening everyone isn't left in the dark it's late and yet when you want to ask with regards to a refund they tell you that they do not provide a refund period. If one was able to rate a minor star I would definitely be doing so. Greyhound seems to forget we are clients at the end of the day we pay for your services yet services are not being rendered, at least communication because we are human after all.