Pathetic service

I’ve received a pathetic service from the day I bought my parent’s tickets at the counter at park station, the lady who was assisting me spelled my surname wrong and when I tried to correct her to fix the surname she told to forget about the surname and just use a reference number, I insisted that she fixes my surname or i’m not signing the ticked she continued by saying nasty words like she shouldn’t have given me discount in the first place which I didn’t know she did, I snapped telling her to go to hell i’m buying these tickets,

On my parent’s bus going back home on the 28th December departure time 18:01 we waited at the station until 18:45 at platform 9 , my parents we’re really tired of standing ,I started to make calls to the calls hold the line for more that 10 minutes listening to the voice note telling me that i’m Caller no 2 for more than ten minutes, that is really not on, finally someone answered only to tell me that the bus is delayed and he doesn’t know when it will arrive,

No one notifying people of the delay I have used Greyhound for all my life coming to Johannesburg because it is worth the price and safer, As a young person I had to stomach some of the bad service there and there but for them to subject my parents to That I can really not tolerate that.

I WILL NEVER USE GREYHOUND AGAIN NOT EVEN ANYONE CLOSE TO ME.