Pathetic service

I am a regular traveler. Greyhound is the most ****ed up company. There customer care service is pathetic to say the least. First of all the bus was scheduled to depart at 15h30 from Pretoria instead it arrived 3 hours later. No explanation no apologies. We then had to get off at Joburg station to switch buses. Just to find my bag missing. I gave my ticket number to the driver who answered I shouldn't give him my ticket I must look for my bag. I received no assistance and was told the bus for PE is leaving. I should just call customer service to complaint. All my belongings is in that bag. I should now use my airtime to contact them. What's the ****en point in having a sticker if they don't check it. I will be taking this matter further. I want my bag or reimbur*****t for everything that was in my bag.