Pathetic Disgusting Dishonest, Total lack of Integrity, are just some of the words I associate with JP Du Buisson (Customer Care Manager) & Greyhound & their staff and management.

On 16/11/2016 my 64 yr old mother, traveled to Dbn from Jhb using Greyhound Bus, on arrival in Dbn Station I helped my mother retrieve her luggage to be met by a very hostile and vulgar baggage handler, upon entering their offices to speak to management, both my mother and I were followed in by the said handler, the driver, several other greyhound staff who also enlisted the support of a guard, who collectively surrounded myself and my mother, I refused to back down or give way to any of their staff or the guard as if I did I fear they would have assaulted either me or my mother or both, after much struggle &************ & threats i eventually got to speak to Loyiso(manager on duty) who asked me to write a complaint, which i did immediately, which was never sent to their head office by the staff on duty, i contacted head office 2 days later & spoke to JP Busson(Customer Care Manager), who promised that something would be done about the above, also promised that my mother would receive a discount on travel the next time she traveled with Greyhound, on 02/10/2017 I contacted JP as requested by my mother to take him up on his promise for discounted travel, on 03/10/2017 I was contacted by a lady requesting a reference number from the date of the incident so that JP could authorize the discount to which I provided the ticket number& was told that he would contact me, on 04/10/2017 I made 7 calls& 05/10/2017 3 calls to Greyhound trying to get hold of JP who according to their staff “does not take calls or communicate with customers” , I left numerous messages& I have up until today 23/10/2017 never received a call from JP or his staff, my mother eventually used the last of her pension to buy a Citiliner ticket to return home, Pathetic Disgusting Dishonest, Total lack of Integrity, are just some of the words I associate with JP Du Buisson (Customer CareManager) and Greyhound and their staff and management.