1 reviews | Active since Jun 2013
Passenger left stranded and destination not reached
Dear Citiliner/Greyhound busses, my niece was on a bus today - 20 March 2025, coming from Vereeniging to Midrand - carrier ref GHAYQRD01/booking ref B037NKN7- your bus was supposed to have dropped off my niece in Midrand, but when they got to Park Station, she was told that the bus is not going towards Midrand/Pretoria and a bus will be available tomorrow.
Firstly, how do you accept a reservation that you cannot fulfill, Secondly, how is my niece supposed to get to Midrand, when she is left stranded in the middle of Johannesburg.
Your drivers are comfort leaving passengers stranded after they have paid for a trip! It absolutely pathetic service and as a company, you should be ashamed to even say you have any form of values or ethics.
I am sending a request for a refund, because you did not fulfill the trip and there is no need for us to pay to get my niece to Midrand twice and you stay with the profits!
Even if the difference in the trips is R10, you will please refund me and my fuel I am now using to complete a trip that you - a so called passenger carrier - could not. You will not cover petty cash through my hard-earned money.
A light skinned gentleman with a German-cut and fade, told me that it would be impossible for my niece to have been left behind, when the driver told her, with us on the line, that there was no bus to Pretoria today and busses would only be there tomorrow.
The manager, Times Gumede was called and since he was already at home, he told us to call the customer care line and that there was nothing he could do - I won't bring in what is meant to be customer service from Greyhound because it's non-existant.
I was given a brochure to with a number to call, where a Pabi told me that the manager should have handled the situation, before telling me to call customer care.
I repeat the same thing I told Pabi, if Greyhound is comfortable to leave my 18 year old niece stranded in the middle of an area she is unfami**** with, then I have to conclude that Greyhound is a willing participant in the ****s, ******s and abductions of women in this country, because how was my niece supposed to get home if I would not make means to come collect her!
It's absolutely disgusting and unacceptable service and there were people there who had missed their busses at Park Station too and your staff could not be bothered (and this was thanks to the confusion tharlt is caused at your terminal - highlighting that there is an issue with Greyhound's service!
Even if you don't call to resolve this matter, I will blast you across all platforms where I have access for your incompetence!
A light skinned gentleman with a German-cut and fade, told me that it would be impossible for my niece to have been left behind, when the driver told her, with us on the line, that there was no bus to Pretoria today and busses would only be there tomorrow.
The manager, Times Gumede was called and since he was already at home, he told us to call the customer care line and that there was nothing he could do - I won't bring in what is meant to be customer service from Greyhound because it's non-existant.
I was given a brochure to with a number to call, where a Pabi told me that the manager should have handled the situation, before telling me to call customer care.
I repeat the same thing I told Pabi, if Greyhound is comfortable to leave my 18 year old niece stranded in the middle of an area she is unfami**** with, then I have to conclude that Greyhound is a willing participant in the ****s, ******s and abductions of women in this country, because how was my niece supposed to get home if I would not make means to come collect her!
It's absolutely disgusting and unacceptable service and there were people there who had missed their busses at Park Station too and your staff could not be bothered (and this was thanks to the confusion tharlt is caused at your terminal - highlighting that there is an issue with Greyhound's service!
Even if you don't call to resolve this matter, I will blast you across all platforms where I have access for your incompetence!