Paid for Dream Liner, got normal bus, no refund!

<p>I travelled from Johannesburg Park Station to Durban on Friday, February 24th, 2017. I intentionally booked that specific bus as I needed to sleep comfortably as I had a church function on Sat morning at 11am. </p> <p> The following mishaps occurred:</p> <p> · The bus was late, we only left around 11pm!</p> <p>· It was a standard bus, not the Dream Liner that I booked</p> <p>· Paid R460 for business class</p> <p>· Both the driver and cabin attendant were very unprofessional (no order/sense of urgency/compassion for passengers)</p> <p> I am extremely disheartened about this. Had we been informed beforehand, I would then have the option to change my booking. I would like a full refund as Greyhound did not deliver as promised.</p> <p>I await your response.</p> <p>I have been in discussions via email with Mpho Mabote, the admin clerk who informed me that they would give me 30% discount on my next trip (as if I would travel with Greyhound again), or R75 cash back discount! WHAT DON'T THEY UNDERSTAND, I PAID R460!!!</p>