Paid for 3 Tickets But Only got to sit in Two

<p>It was my first time booking with greyhound citiliner coaches. I had to travel by bus to pretoria with my family. I purchased 3 tickets 2 adults and 1 for my 3 year old son. We where very excited to travel until we jumped on the bus. The seats which we booked and payed for where taken.</p> <p>There were available seats but scatered all over the upper deck. I have a 3 year old and he prefers to sit by his parents. No one will expect their child to sit 5 rows away . So what is the purpose of printing all children age 2 - 11 need to be accompanied by an adult when they will be seated 5 rows away. The lady found us 2 seats next to each other 12a and 12b. But 12c was occupied no attempt was made to even move the person. she then told us we need to be seated cause the bus will be going soon , The bus left at 00h26 on the 25 June 2016. Eventually we had to sit on those 2 seats with my son on my wifes lap. I just find it very unfair to pay R300 for my child who ended up sitting on his mothers lap from pietermaritzburg to pretoria.<br />It was my first and last time travelling with Greyhound. I would never recommend it to anyone they make you pay for a seat which someone else occupies and dont even make an attampt to resolve it correctly.</p> <p>What is the purpose of having a hostess on the bus when they cannot put passenhers in their correct seats. Well the seating numbering is a messup aswell iluminated numbers are not used but numbers written with a black marker in a place you cannot even see. I dont think any 1 would like someone sticking thier head under the parcel shelf looking for seat numbers .</p> <p> </p> <p>Further more i felt the bus very unhigenic since at around 01h30am the bus heating system switched on the bus got real stuffy and really hot like around 32°c when i checked my phones thermo meter. The temperature was unbearable but we where forced to sit in these conditions as there was not a window near us.</p> <p> </p> <p>It would be appreciated if i get a refund for my child since he never sat in the seat which we payed for. . I have even taken out photos of our seating in the bus. </p> <p>Expected a luxury bus but i think public transport is better since you pay for a seat and you get to sit in it not with Greyhound.</p> <p>If this gets to any senior person at greyhound please contact me im actually very disapointed with Greyhound i have all my slips kept also have photos of the way we sat all the way to our destination (7 Hours )bus No: 2538 . Hostess will confirm what i am complaining about her name was Maggy if i recall.</p> <p> </p> <p>Thank You</p> <p> </p>