Our worst nightmare

Our daughter, a minor was booked on Grayhound from Grahamtown to JHB. booked and paid for 2/5/25 *** to travel 13/6/25. When she attempted to board the bus was told by the driver "her name wasn't on his list" and therefore not allocated a seat, so not allowed to board bus. After producing her ticket and p.o.p. was allowed reluctantly to board, but was told she had to get off when they reached King William's Town, would then have to make a cash withdrawal of R800 from an A.T.M. in order to buy another bus ticket and hopefully there would be a vacant seat on another bus. She phoned us in tears, traumatized beyond comprehension. I managed to speak to the driver who told me to calm down not to worry as we would be refunded the cost of the trip. refunded, At this stage we are frantic and our MINOR daughter in a state of total panic. I communicated with said driver that under no circumstances was my daughter to get off the bus, he then informed me that when the bus reached Queenstown she would be off the bus and again required to withdraw from A.T.M. alternative would be to SLEEP in the cubbyhole reserved for the alternative driver. Needless to say I am beyond confused, angry, not to mention the trauma caused especially to our daughter. Never, ever again, Grayhound you are beyond disgusting.