Non response on Claims

I am not happy about the service Greyhound is offering to their clients. My child was involved in an accident on the 1st of December 2025 around Piet Retief. My child lost her belongings on the accident, and the claim was made on the 13th of December to Greyhound and the claim form was emailed to them on the 13th and also on the 23rd of December 2025. After that there was no response from them.

Please can I be assisted on this matter

Thank you