Non Refund

A cashier assisted me with a booking at our local USAVE branch last year Oct. She got my ticket all wrong and i went back within an hour to rectify the booking that i made for my child and his grandmother from De Aar to Johannesburg. These tickets cost me a R1100-00. She rectified it but instead of printing me a new ticket she wrote the new time and date on my old ticket. When the bus finally arrived the Saturday evening at the bus stop in De Aar we were told that their tickets was booked for the previous evening. I had to book them other tickets and i am still struggling till this date to get my money out of these people. They have already accepted guilt on their side but my money has vanished into thin air. Mpho phoned me some time in Dec and requested my USAVE tickets aswell as the tickets that i rebooked online and i emailed all this info to her but i have not received an acknowledgement of receipt or an outcome of the matter that she is investigating. Everytime i try to get hold of her she is out of office or busy. This is one transportation company that i will never recommend or make use of ever again.