Non- Existing Costomer Service

I made a booking that turned out to be wrong.. but that was due to poor internet... Anyway. Spoke to a Consultant this morning and she was very helpfull....

But this is where the hole experience goes way south..... For more than 45 minutes I've been holding on for a Consultant... with no luck... Your no 13 in line... your no 7 inline... and so the automatic voice keeps on saying till you reach no 2.... After that, your redirected to the main menu....... Then you back at no 13/15 or what ever number is last in the queue.

More than R250 spend on phone calls to an non existing call center..... so how is going to pay for that????

Service is really poor to say the least.