Non communication, incompetence service

On the 15th of November I had booked Greyhound which was to depart from Piet Retief to Empangeni at 1 and arrive at 5, the bus didn't arrive and there was no communication as to why it didn't arrive, I had to be the 1 to follow up and was told that there will be a delay, I kept calling them following up because they never bothered to call, finally at 6 I was told that the bus is coming but I need to get alternative, that meant I had to book an accommodation because I was in Piet Retief for an interview and I didn't have money, I had to wait, I couldn't even get food because I didn't know when the bus will arrive and I might not be at the station, I starved, at 21h00 it became clear that it's no longer coming and I had to book an accommodation, I followed up the following morning and I was promised a voucher, I don't want a voucher as I don't normally travel around and I don't intend to ever travel with them due to the inconvenience they caused, the last time I heard from them was when I was promised a voucher and no one followed up on it, I am disappointed with the level of incompetence and unprofessionalism displayed by the company, I want my refund and to be reimbursed for the unforseen expenses I had to incur due to their failure to have the bus on the road.