NON ARRIVAL, PATHETIC STAFF AND DISGUSTING CUSTOMER SERVICE!!!!!!!

Greyhound is sommer net n stuk gemors van n bus.

Greyhound being a people mover that is recognized internationally is worry some because their service is disgusting.

I am utterly disappointed by the disgusting service or lack thereof received from Greyhound.

I booked a ticket from kimberley to Johannesburg for 27th Dec 2020 at 11:15.

Arrived at the stop at 10:45 walked into the office and asked a male consultant of which I do not know his name whether the bus had arrived yet.

The consultant told me that the bus had not arrived yet but it was on it's way. Being told this, I was at ease and waited patiently.

At 11:45 the bus had still not arrived yet so I contacted the 24hr help line as I had to be at work at 8:00am so time was not on my side. I spoke to a lady called Norma...

Who I provided my reference number too, she told me that the bus had left Kimberly at 11pm and was already in Warrenton.

How on Earth does the bus leave kimberley without stopping at the designated stop from which my ticket specifically states I need to be picked up from!? Why did the consultant not communicate with me or something how does the bus leave kby but the consultant is not aware of this!? What sort of bogus operation is this?

As I was already irate due to the fact that I have to be at work in a few hours.

I asked Norma what solution there was to this obvious mess and she advised that I need to send an email to their complains department. How would sending a complaint get me to Johannesburg in time to get to work? *********** staff!!! instead of coming up with solutions to assist customers they just say what comes to mind and you as a paying customer have to sort yourself out and clean their mess. I literally had to come up with a solution myself by asking when the next bus would leave kimberley. She said that there would be another bus arriving at the very stop at 12 midnight... I could board the bus but would have to pay another R450 for this. Because I have to be at work I accepted and asked to be provided with the details in order to lay a formal complaint. Norma took my email address and without saying a word hung up the call.

As I am typing this I still have not received the email and I spent R865.

I am now going to be missing work which means yet again I am loosing money as it is no work no pay.

Ek is diep ongelukkig hieroor en gaan dierek hoofkantoor toe.

I would definitely not recommend Greyhound to anyone PATHETIC!!!!