NO REFUNDS FROM GREYHOUND

after booking and making full payment for a trip from Cape Town to East London in September I was informed by Princess (Greyhound JHB) that she did not reserve my booking due to her taking the day off.<br> <br> Numerous email and telephonic communication occurred whereby I was not allowed to speak to the manager concerned as he was \too busy". I was then told I have the option of either being refunded or downgrading my ticket as all business class tickets to EL have been sold.<br> <br> My return to Cape Town was just as messy as I was informed that I would not be able to get back to Cape Town on the day I had booked and paid for. 5 hours later I received a call from Princess as there had miraculously been addition to the fleet to accommodate more passengers. <br> <br> this incident occurred over the weekend of the 24th of September and to date (after numerous emails to Mpho and Princess) I am yet to hear back from Greyhound.<br> <br> today I called Greyhound JHB and was informed that Princess was on a tea break and that her team were uncertain of the time she would be back. Her manager was also in a meeting and could not assist.<br> <br> VERY DISAPPOINTED!!!!!"""