No refund given to date.

Dear Greyhound

I have requested to cancel the following tickets in March 2020. We have called countless times, firstly through Shoprite where the tickets were purchased and then directly to your line. Upon suggestion from a consultant, I sent a email on the 21st of March again requesting to cancel the tickets with the bank details for the refund.

You took weeks to respond and said that the refund will be processed in 30 days. To date, it has been 53 days since the 1st of April when you confirmed that the refund will be processed within 30 days.

Your service has been particularly pathetic. Firstly, you decide to deduct a cancellation fee when the cancellation was due to an uncontrollable circumstance that the country is facing, in fact we a facing a world wide pandemic. You have claimed that this is your policy but surely other companies have the same policies however, they have processed full refunds even though they had strict cancellation policies.

Meanwhile the money of the tickets is still sitting in your bank account accumulating interest.

The fact that it has been such a hassle and a lengthy process to cancel the tickets is extremely frustrating. You cannot use the lock down restrictions as an excuse because the tickets have been requested to be cancelled long before the lock down and long before the trip was scheduled.

One of your entrusted service providers, Shoprite could not even get through to you and that proves how inadequate your service is.

The different consultants that we have spoken to were not even helpful, the only helpful consultant was Mpho Mabote.

Given the dire circumstances that the country is facing, the pathetic service from your company has been really distasteful and self-centered.

I hope that you will respond duly with a satisfying response. It will be particularly satisfying if you could kindly attach your company's policy on refunds due to circumstances that are uncontrollable or refer this to your legal department.