NO refund for 2 months

Greyhound is so quick to take your money when you purchase a ticket but they take their own time to reimburse customers, I have been waiting for my refund since June and they told me that it'll take 21 working days. We're in August 21 working days have elapsed still no update from Greyhound refunds department about my refund. You call into the centre they advise you to send an email to refunds. Honestly what is the purpose of sending an email if we won't get the assistant we need. I just need a refund for my purchase that's all. is that hard to ask? Must people jump of a cliff so that they can get an update from this useless so called bus service. I though other bus services were worse but Greyhound has won first place