NO GUARENTEE YOU GET THE SEAT YOU WANT - NO REFUND IF UNHAPPY

How pathetic is it when you go to your website and want to book a seat downstairs on the Dreamliner coach which used to be the business class and are told that you can book and pay but you are not guaranteed the seat that you want downstairs - PATHETIC & USELESS - what a way to chase customers away. Then when you phone to get help you are told that if you book and pay & are put on an upstairs seat you can't cancel & get a refund because you are not happy - what a joke!!