NO COVID-19 REGULATIONS FOLLOWED

Item: Greyhound / Citiliner Coach Lines
Rating: 1
Author: Clinton G

Dear Greyhound

On Friday 18 Sept I travelled on your bus from Pietermaritzburg to Cape Town. There were absolutely no COVID-19 regulations followed. There was no screening, no questions, no temperature check, no santising before entry, no social distancing and no enforcement of wearing masks. The ventilation was poor with all windows closed and the aircon on the upper deck was not working. There were people coughing and sneezing all the way through and two children without masks running up and down the aisle touching things. I felt extremely unsafe.

I was scheduled to travel back from Cape Town to Pietermaritzburg on Sunday 20th Sept, but called on the morning to cancel and insist on a refund. There was no way I was going to expose myself to a life-threatening situation again. The lady in your call centre was highly unsympathetic and all she said was that the policy does not allow her to cancel because it is less than 12-hour notice. She refused to acknowledge the fault of Greyhound. In fact she said that all passengers are required to carry their own sanitizers and that Greyhound will check temperatures. I had my own sanitizer but I did not see any other passenger sanitizing. There was no temperature check.

In the wake of a global pandemic threatening the lives of millions, one would expect that a global company such as Greyhound would be more professional and active in fighting this pandemic. It was completely contrary.

I then needed to take a loan from a friend to secure a flight home so that i need not sit in a death chamber such the one i travelled in to Cape Town.

I would like an immediate refund of the bus ticket costs to and fro. Even though I arrived safely in Cape Town, I now need to quarantine to ensure that i did not contract the virus while aboard your vehicle which contravened all the regulations. I am high risk with hypertension and needed to travel to attend to my elderly father. I chose Greyhound above the others because of your global footprint.