Negligence

Good day Hello Peter

I have decided to escalate this matter to you, hoping you can assist me in your best abilities.

I have been communicating with. Greyhound hoping to come to some sort of agreement but I have failed dismally.

Name: Nomava Dire Ticken No: ACXV7Z01 Trans ID: ACXV72 BUS NUMBERPLATE: CM86ZN-GP TRAILER NUMBER PLATE: CN98VN-GP

I took Greyhound Citiliner bus on the 26th of December 2022 from CT bus station to Cradock. The bus left the station around 6 in the evening. At the station we were advised to pay for our luggage and I have a ticket to prove it.

However on our way, somewhere during the night, ****s managed to climb the Trailer while it was in motion and stole what was inside the Trailer, I was amoungst the 3 victims. The bus driver was not aware of the act as he was focusing on the driving, however there was a Taxi that was following us and luckily managed to warn the bus driver of what was happening, indeed the bus stopped but it was a little bit too late for some of us.

Now at that very same moment we got to learn that their Trailer locker was not in a good condition to even begin with, it was literally broken and not locked from the time of departure.. I took pictures as evidence, and I remember fighting with the drivers after my loss as to how can they be so careless and make us travel with a Trailer that has a broken Locker, their response was that they are not liable, it's the Depos duty to make sure everything was in good condition. I have lost all my clothes and Greyhound seems not to take me serious, instead they tell me about their Policies while it was their NEGLIGENCE and Not doing their work the way they suppose to.

I have emailed them all the pics of their Trailer, their drives on that specific day, I have done the best to my abilities but they refuse to take any responsibility.

Please assist Helopeter as I'm not prepared to let this go. Contact number is ***

Kind Regards Nomava