My Greyhound horrific service experience

17th April 2019 was the worst travel for me and my family. 1st The shuttle bus that picked us up at New Road Midrand was did not arrive on time, by the time it arrive it was so full that we were forced to stand, while others were seated on top of others. 2nd When we arrived at Johannesburg Station our bags were thrown out by the guy who was attending to the laggage, there was no guidance as to we should go to board the correct bus. 3rd When we finally got to the write bus I realise after the bus started the engine and aircon that our part of the aircon caps were broken meaning that we could not regte the flow of air coming out, I was traveling with 2 kids 4 years and 8 years. My 4 year old daughter started shaking because of the amount of air that was coming out. When I reported this to the driver he told me there is nothing he could do. I even out desperation asked if he had tape to cover the area bus was told to go back to my seat. During the entire time of the travel the bus drivers had a very bad attitude and were very irritated by passengers. I would expect that these busses are inspected before usage but that's not the case. I am very dissapointed at the level of service and do not think that I will ever travel with Greyhound again.

The bus was From Midrand to East London, Departing to Midrand New Road at 16h35, 17 April 2019.