More than 5 hours waiting for Greyhound bus, disrespectful

First of all I feel like Greyhound does not even deserve 1 star for this.

My son was supposed to leave Bloemfontein to come home to Durban at 19:00 this evening and I have just spoken to him now, 00:25 and he is STILL waiting for the bus. This is not the first time he has had to wait for Greyhound buses and this time has made me really angry. It is extremely inconvenient and has messed so many of our plans as we booked for him to arrive early on Sunday for a reason.

I understand that the bus broke down on it's way, however how do you expect customers to wait that long in a place as uncomfortable as the bus station, at night and he is alone. I am furious and it is a pity that I have been a loyal customer of greyhound for years and their service has slowly deteriorated over the years. Surely Greyhound should have a plan in place for alternative arrangements in such cases!? When I called customer care, the gentleman assisting me did not seem apologetic on behalf of greyhound or phased by my concern for my son.

This shows that you do not value your customers and their time. A bus more than 5 hours late is just disrespectful, of our loyalty, time and hard earner money.