Mixed service from a usually good vendor

Took a trip from Empangeni to Pretoria with Greyhound. There was a transfer at Joburg.

The good: comfortable coach and very easy booking process online, with very pleasant and helpful service. The ride was miles ahead of Translux.

The bad. 1. The coach was late - over an hour late arriving in Pretoria. The driver was very competent and professional, so my suspicion is either poor planning or the website really needs to update its projected arrival times. They're probably unrealistic.

2. There was an unexpected transfer at Joburg. This should have been communicated much earlier, and the instructions for making the switch should be made a lot clearer. There was no obvious person to ask instructions and none of the staff seemed to know quite what was supposed to be done by the Pretoria passengers.

3. The transfer coach was transporting furniture in the trailer. I don't know whether this is legal. What I do know is that other pasangers were allowed a maximum of 30kg. But there were large pieces of furniture being loaded in the trailer, and this accounted for a half hour delay.