Mistake leaves us out in the cold!

I bought my nephew a return bus ticket from Pietermaritzburg to Johannesburg to attend a family function. He was meant to travel on Friday on the 23.15 bus. Unfortunately one of your stewards checked him onto the wrong bus mistaking his surname for someone elses.<br> <br> The bus was booked under D Manjoo and booking code B3BT3ZA4<br> Apparently the woman checked him in under the name Markin or something.<br> <br> Once the bus arrived at Montrose, my nephew was asked to leave the bus and wait for his correct bus to arrive. He waited 1 hour in the cold at Montrose station.<br> At this point another bus arrived, which was not yet his bus and he was asked to wait a further 30 minutes for the 3rd bus!<br> <br> This was absolutely ridiculous! Even the stewards on the final bus asked why the first bus just didn't take him to Johannesburg as they all were going to JHB and it was not his fault.<br> <br> I find this disgusting service. My nephew is now sick with a chest cold from waiting out in the cold for nearly two hours!<br> <br> He was meant to travel back to Pietermaritzburg this morning on booking code - L39WHJU8 but I will never use Greyhound again. I have booked him another means of getting home.