Misrepresentation/Missleading

Hello,

To whom this might concern.

I have called your company on Sunday morning 3rd of December after 7am and Spoke to Sine. I called because Amina who.is based at your Cape town station charged me R150 because I had a 32inch Flat Screen tv with me to board the bus. Amina had not given me enough information as a place of Reference as to how the R150 charge is calculated, since she had not put my luggage bag and not my tv on the scale. The Tv weighs 7kg and my one luggage bag weighs less than less than 10kg. In March 2017 I have board your same bus with my Son small plastic motor bike which weighs about 2kg, I had a small wooden horse weighs 3kg and a small car which is about 80cm and weighs about 5kg, I have not paid anything to board the bus. The woman on duty said she won't charge me for it. I went through your brochures to find out what your terms and conditions are where luggage is concern, I have not seen anything relating to items that I have boarded your bus with. I went onto your website and could not find anything as well relating to.how your charges are calculated with the above mentioned items. Today I called your company with my cellphone, I was on hold for about 20 minutes. I got through to a guy who was unable to assist me with this dispute, he then transferred me through to Thuli who is a Senior consultant. I have expressed all my concerns with Thuli, since Thuli advised me that JP is on Sick leave. My self and my family uses your company on a regular basis throughout the year on this journey. I'm sending this dispute to you hoping that you would be able to resolve this matter by refunding my Money back to me. I would also like to allow you the opportunity to resolve this matter between myself and you and not involving any other social media platforms in this matter. I don't know if this is in line with the consumer protection act. I trust that we can resolve this matter in the quickest easiest way. Once we can resolve this issue, I will continue to recommend your company to my friends and family. I look forward to your feedback.