Megabus is a Megabust!! Pathetic!!!

<p>On Monday night, I thought I'd be travelling in pure luxury and out of this world customer service when I boarded the new Greyhound Megabus, I mean after R960 for myself and partner, why wouldn't I expect world class treatment? Boy was I wrong!!!</p> <p>We were left stranded at Montrose halway stop without a driver to continue with the rest of our journey for over an hour, "the normal rest period and driver swap is 30 mins". So after going to question the hostess as to why we were being delayded for so long, only then were we told there's no driver to continue with the rest of the journey! No initiative was taken by the hostess to communicate this problem to the rest of the passengers, What excellent service, in other words absolutely disgusting!!! After all that delay and inconvenience a driver was eventually found, who by his own admission was not a Greyhound / Citiliner staff member. On Tuesday I emailed Greyhound to complain about this and requested a full refund. </p> <p> </p> <p>Juan-Pierre Du Buisson responded to my mail, with a soppy "we apologise for the inconvenience, but a refund is not possible as the journey was completed ". My journey was completed yes, but at my inconvenience and discomfort??? My partner was scheduled to be at work that very morning and needless to say ended up being very late due to the imconvenient delay caused by Greyhound!!</p> <p> </p> <p>The sickening part is, they aren't even willing to compromise and offer half of the ticket fare back.</p> <p>So they glad to just take our money, offer ****py service, like it's the norm, maybe it is for them!</p> <p>I will certainly not be leaving this matter here!</p> <p>I will send as many messages, to as many people as I possibly can, to warn them about Greyhound's disgusting behaviour </p>