****m and uproffesional

I paid R4400.00 for three bus tickets to CPT, but we had to cancel our trip due to personal issues, so we sent the tickets in for a refund. On April 3, 2023, the initial email requesting a refund was sent. The 5th, Kayle rep**** to my email and sent me all the necessary paperwork to complete and submit for a refund, which I immediately did.

The response from Leesa at the refunds department took more than 3 weeks to arrive. made daily calls asking when the refund would be processed and, in accordance with their policy, waited more than 20 days. No refund from Greyhound as of today, October 4.