Luggae could not be tracked on Greyhound bus

My daughters suitcase with all her luggage went missing on her way to Durban on the 30th December. her luggage was loaded on the bus from Johannesburg to Durban, however when luggage was taken out at the Durban station hers could not be tracked. This was reported and cameras could not trace that the bag was taken out.. A complaint form was filled in the same day on the 30th December to be sent to Johannesburg. On the 2nd January i spoke to a lady from Grayhound by the name of Zinhle who advised that form was received and that it is handle by the lady Zinhle Makhanya who deals with lost luggage matters and was advised to provide my email address so she could make our correspondance easier as there would be documentation i would need to received.. I have been trying to call and email Zinhle since last week on the 3rd January to date with no lunch.. I get a delivery notification and read receipt notification that my email was delivered and that she had read it. Calling the call centre yet again today at 11h15, i was told he is on a tea break and was given her direct contact number ********** 556 by Prudence Mkhwa****, however this line says its not recognised number. Called at 11h40 again and spoke to the same lady Prudence who adsvised that Thulile is back from lunch however on another call. She constantly is on a call coinsidently each time i call her and when i leave my contact number to call me back, she has not done so.

This suitcase missing with my daughters luggage, really cause a MAJOR INCONVENIENCE, as her stay in Durban was for 8 days , and you can imagine loosing all your belongings on your way to a trip resulting in your whole trip mood changing. This really caused unexpected expenses on our side as we had to use the money we had to buy her things she would need as she was left with just the clothes she wore on her way to Durban.

I think Grayhound staff more espoecially the lady Thulile that is working on this matter is not taking this matter seriously and need somene to attend to it soonest.

REFERENCE NUMBER : B414NF5U Departure of the bus on the 30th December was at 08h30 Arrival 16h45

Thanks