Lost my valuables and no one seems to care

On the 9th of January 2019 I departed from Park station Johannesburg it was exactly 18:45pm to Jamestown which is in Eastern cape and we arrived on the 10th of January at 04:00am .I had 5 bags with me during my departure but when I arrived in Jamestown my luggage only had 4 bags meaning 1 bag was missing.My lugggage tag number was ********** .I reported this incident on the 10th of January 2019 in Queenstown.I was assisted by Khanyisa I filled out a form with all the details of the goods that I lost .I was given a number which is ********** 352 to call to follow up on this .When I called I spoke to Thulli Makhanya who advised me to fill the same form which I had filled when i was in Queenstown I was now filling the same form for the 2nd time which I did and told to email it to ********** .I was then advised to wait for 7 days for my issue to be resolved.Today is the 15th of February and no has gotten back to me with regards to this .I'm so disappointed with Greyhound .No one seems to care that I lost my valuables .How long must I continue to wait ?