Lost my support due to hostess bad attitude

On Saturday I had a bad experience due to hostesses (Molebogeng) on Greyhound bus. She has given Greyhound a poor image in front of me which has made me rethink using your services in the future. Receiving the treatment I got from her was such poor customer service. I had gone to drop off a passenger at Bloemfontein bus station who was traveling to Klerksdorp. Firstly it was so evident that she was not in a very good mood, I watch as she pulled the ticket out of the hand of the passenger I dropped off, I was not impress by her disrespect and I do believe that is unacceptable. Not only that but her bad attitude in general not client focus or friendly. I believe she has made the trip very unpleasant for the passenger. I asked her for her name and she refused to give her name to me, she first asked me why? With a bad attitude, than told me I should go and ask at the office. My advice to Greyhound would be to please choose wisely when selecting candidates to be hostesses, remember they are the face and carry the image of the service. Also please retrain Molebogeng on customer service also give her additional training on working with people and being friendly and professional.