Loss of property / Sad excuse for customer service

Hi all, To whom it may concern, RE: Worst customer service ever!!!

It's with great disappointment that I'm writing this. In December of 2017 our girls got on the bus from Cape Town to Mosselbay to visit their father - As they do about every school holiday.

The December holiday of 2017 was obviously nothing different. Luggage was checked, stickers / tags put on and loaded. The guitar loaded with the suitcases and bags as they always do.

To our knowledge the bus was running later than usual but nothing to stress about. However when came to offloading the luggage the guitar was no longer in the bus's luggage compartment but was told that it had been moved to the trailer after checking this it was noticed to being missing.

The following day a few calls was made to try and locate the missing guitar. . . We were then told that the guitar was on the bus and will remain on the bus until it heads back to Cape Town - Where we could collect it again.

The bus arrived back in Cape Town with no guitar and no trace of it. I again called up Greyhound lost and found in Epping, Cape Town and spoke to a Mr. Johannes who had told me he made a good number of calls to try and locate, But no one can find it and thus it's gone for good. He then advised me to visit the office from where the bus departed and collect claim forms - (Durban Rd. Bus stop)

Claim forms collected, completed and gotten a quote to replace the guitar. When it came to submitting the quote and forms the e-mail supp**** didn't work and the mail came back undelivered. Then I tried calling again just to stay on the line on hold indefinitely!!!

This I find ridiculous and a slap in the face of service delivery - Especially that you claim on your website: 'Greyhound and Citiliner leaves you with a real sense of value for money, a feeling of safety without compromise and relaxed beyond measure'. - This statement is sadly so far from the truth based on our experience, It's a crying shame!!!

To make matters worse when I went onto their website and completed their on website 'Contact us' NO ONE CALLED or MAILED BAC****!! So Greyhound / Citiliner bus services please could you explain how my daughter is going to complete her guitar exams without a guitar!?!? You made NO effort whatsoever to call back or make any attempt to look after your customers as you so cavalierishly claim on your website.

We honestly thought we where sending our girls on the best bus service but yet if you can't even look after your customers property, a service that is paid for by everyone that keeps you in business, How would you possibly be further trusted with your customers life's.

I would like some answers and my daughters property replaced, Since your services / company is responsible for the loss, Worst of all is that we paid you and trusted your services - What a damn disappointment!!!