Losing of a suitcase and bad attitude from persona

On Saturday the 2nd of January 2016 my girlfriend suitcase was lost when she travelled from Klerksdorp to Bloemfontein. The bus driver offloaded the suitcase at the wrong bus stop. When she got in Bloemfontein the driver informed her that the suitcase was gone.<br> <br> Since Saturday I tried to work with Greyhound customer care helpline with almost no support from Greyhound and on Monday the 4th January 2016 I send an email to Greyhound to explain how serious the situation is and that the suitcase needs to be recovered.<br> <br> On Monday the 4th January after several phone calls I finally got someone to admit that they received the email but I have to wait 48 hours for them to respond by that time the suitcase will probably be impossible to get back.<br> <br> I cannot imagine that the customer care is so laid back and not interested in assisting one of the customers in a time of great need that was caused by one of their bus drivers.<br> <br> What is extremely frustrating is the personal at the customer care service refuses that I can speak to someone that is able to assist in these types of situation and not coming back to the customer after they told me that they will call back<br>