Left Stranded in Midrand N1 south (one stop) Due to Gross Negligence and Poor Communication

I am writing this to express my extreme frustration and disappointment with the service (or lack thereof) provided by Greyhound last night. I had a confirmed booking for the Durban bus, but the experience was a total failure in logistics and customer care.

The issues were as follows:

Incorrect Information: The bus description provided in the update did not match the actual vehicle.

Improper Boarding: The driver failed to load passengers at the designated terminal area. Instead, they parked far above the terminals, out of sight of waiting passengers.

Lack of Communication: No announcement was made regarding the destination. The driver stayed for barely a minute before speeding off, leaving ticket-holders stranded.

To make matters worse, when I contacted customer service, I was met with a dismissive "the bus arrived and you missed it" response. This is unacceptable when the bus was not where it was legally or operationally supposed to be. I expected a professional service but instead received total incompetence. I am extremely furious and disappointed.

Waiting to speak to a manager today hoping to resolve this matter.