Late bus bad service

I purchased a ticket from greyhound recently. The bus was 3/hours late and I could not make the trip anymore because I was already late for the purpose of my trip. I have told greyhound to take my ticket fare and use it to hire their standards and train their staff. With many companies giving bad service and *****ing from customer. Please companies in South Africa use the money you are *****ing from customers to rise the bar of customer service and train your staff. Here's to excellent customer service in South Africa.