lack of communication

<p>I booked a ticket for the citiliner bus leaving from kimberley on the 5th of january 2017 at 18:25. After sitting there for more then 4 hours i decided to call and make an enquiry about the whereabouts of the bus then the lady said she will find out and she eventually called back only to tell me that the el jojo bus that showed up there a few hours earlier was indeed the citiliner that i was waiting for. Heres my problem when i booked i specifically booked citiliner not eljojo and unless it has been communicated from the service provider that it will not be a coach with the name citiliner on it i will not know that i am supposed to board an eljojo or ang other bua that they do send. I am sure when they ask you for ur telephone number along with an alternative number it is exactly for that purpose, to COMMUNICATE!!! As i am writing this complaint almost another hour has gone by im which i am supposed to get a response aa to an alternative bus that is to arive early hours of friday morning</p>