INCOSIDERATE -TOTAL RIPOFF THEY DONT CARE ABOUT CUSTOMERS

This kind of policy can leave customers feeling exploited and unwilling to use the service again. GREYHOUND ITS A REP-OFF I BOOKED TICKETS TO JHB FROM DURBAN FOR THE LATE BUS , BUT NOW SECAMSTENCES CHANGED ,I CALL TO RESCHEDULE FOR THE EARLY BUS SAME DATE TO MY SUPRISE I MUST PAY R100 PER TICKET TO CANCEL WHIC I BOUGHT 11 TICKETS .FOR CANCELATION AND STILL PAY AGAIN R2 145 MORE ,WHAT ????? TO REBOOK THE MORNING BUS WHAT THE HELL IS IS ,????HOW CAN THE I PAY DOUBLE ,ITS NOT AS THOUGH IM CHANGING TO A DEFERENT DATE MXM ITS NOT AS THOUGH I WAS CANCELING THE WHOLE TRIP