*********** Staff resulting in no refund apparentl

I am trying to get hold of the Port Elizabeth branch as the person that captured the ticket I requested messed up and made the ticket which was paid for - for the wrong date!<br> This was only noted once the passenger went to get on the bus, as we assumed the date would be captured correctly. The booking was made and paid for on Thursday 24 March for the Monday 28 March, but they captured it for the 25th of March which means the ticket was expired on the 28th of March and the error was only noted on 28 March, after phoning the PE office numerous times with no telephone answer I phoned the JHB office who said they cannot help or do a refund, this issue must be sorted with the person who made the booking and I cannot speak to a manager to assist me - once again only the person who made the booking. Disgusting service from a company that I thought was reputable - before today. I see here they do not respond, and I am not surprised, they probably get too many of these type of complaints. Honestly disgusting.