Inadequate Information Supp****

Not a great first experience with Greyhound. I booked a ticket on behalf of my 86 year old grandmother, and was redirected to the screen clearly stating that an email with the booking information would be sent... I waited 12h before calling to find out why I hadn't received it only to be rudely told that they no longer send email confirmations. So why does your website have me waiting for an email that according to your call centre staff, is never going to arrive? Do you expect all your clients to call you to follow up on their bookings? We do not live in the same city and I cannot collect the tickets for her and since she didn't make the booking, she is not able to collect them either. According to the agent, all that she needs to do on the day of departure is quote the reference number and while that is wonderful, it would be even better if someone had bothered to provide that information when I booked. This ridiculous back and forth has now wasted 30min of my morning. Not good enough Greyhound - update your website please and supply relevant information.