Ignored Emails and Unfair Refund Process

issue with my booking, I reached out multiple times via email for assistance and a refund. Unfortunately, my emails have gone unanswered, and it feels like my concerns are being completely ignored.

Not only is the lack of communication frustrating, but it also shows a complete disregard for customer service. I expected better from a company in the transportation industry. After all, timely responses and fair refunds are basic expectations.

If you're considering using Greyhound / Citiliner Coach Lines, I recommend thinking twice. It’s disheartening to see a company treat its customers this way. I hope they improve their customer service in the future, as it certainly leaves a lot to be desired.