I am utterly disgusted with such poor customer service and COVID Protocols

I booked tickets to Durban from Hazyview to depart on the 19/12/2020. I spent over R3000 for two passengers. We are in the height of the COVID 19 Pandemic and two days before we were scheduled to leave we started feeling unwell hence we went to get tested. We were both positive so i endeavored to cancel our trip sending our results to Greyhound for cancellation and refund. They then advised me that they will only refund me R900 which is absolutely absurd and **************** given our circumstances. We could have gotten on that bus and infected everyone but we cancelled out of courtesy. I cannot believe that a company of this size has such poor customer service and poor COVID protocols. I asked for a manager to contact me and i am still waiting for their call.