Horror Customer Service.

i booked a ticket for my son going to Capetown on the 13th July, He gets to Johannesburg Station and was told that the person who paid for the ticket is supposed to at the station. I don't understand why i had to be there as i had booked a ticket online and paid for it for him to leave Capetown and come to Johannesburg, Greyhound Capetown never requested that i come there. The station was a mess, everything was just out of order. At 6pm, 5pm people were still being called to board the 5pm Bus, didn't make sense as my son's bus was suppose to be at the station at 6:15pm. When he went to board the his bus, he was told that he his name is on the list but the seat number 2B was not for that bus. Sadly he was not the only one with the incorrect seat number. Passengers had to go to the office, they were treated badly by the Supervisor on duty at that time. They said it was a SYSTEM GLITCH that the seat numbers were incorrect but no apology for the inconvinience. The Bus left at 7pm. Bus service: Greyhouse Dreamliner - GJKCD1817. I'm beyond angry for the service my son received from them.