Horrifying/disgusting service ever

I cannot even begin to describe the disgust I feel towards Greyhound/ Citiliner/ Eldo coaches - depending on what they choose to call themselves these days. I booked return bus tickets for my family in December from Johannesburg to Durban and the trip ended horribly; from the bus delays without fair communication, to the bus getting stuck along the way while being attacked by roaches.

There are 5 tickets that need to be refunded as other family members decided to use a plane. The refund was requested on the 9th of December 2022 and to date we haven't received our money from them. I have been in communication with Kyle McPherson to whom I have sent the documents that he required to process the refund.

I have sent the documents more 3 times to him and if I don't follow-up, he doesn't get to me. I sent documents to *** as well as robyn***reyhound.co.za

These people have have no clue what customer service is. But then again, their company doesn't give a damn about customers, so why should they. I need my refund it's long overdue.