Horrific Horrible Experience

This booking was made on the 12th of September to travel from Windmill Park in East London but I had decided to cancell and rather take an airplane down to Johannesburg. I phoned in to cancel and they said it would take 21 days to refund my money. They quick to take it but aren't quick to refund you, but anyway, so I couldn't wait 21 days as I didn't have extra money so I ended up changing the booking to travel back to East London via the bus. They ended up charging me for both Tickets R150 each, now by this time I could have booked a plain ticket. I was upset but I couldn't do anything about it. So dates are changed, we coming back with the bus to East London, our bus was supposed to depart at park station 18:45 we only departed an hour later. No communication from the driver as to why theres a delay. The waiting line was so confused no boards to indicate us which line to stand in, it was eventually so chaotic! So we finally get on the bus after 2 hours standing on our feet, my feet was pounding and my legs were paining as I'm over weight and Diabetic. I was relieved to just be on the bus thinking home sweet home. Oh boy, was I wrong! The air-conditioning doesn't work, my leg was burning from the heat coming out on the side. I had to open the small top window and hang my hand out the window just to cool down! We eventually stopped in the freestate at a weird take away shop not even a decent garage to get food. So we bought a piece of chicken and ate in the bus, a piece of chicken fell on the ground, the next moment a ****roach comes out of no where, this bus is filthy dirty! We are now stranded in alowel north and were told to climb over to a over full bus with uncomfortable seat, no space to sit. On my way to the other bus in pitch darkness I land up stuck in mud with my expensive sneakers! My food has ran out, my sugar has dropped I don't even have money to replenish my cold drink and food. I'm emotionally and physically exhausted from this experience. Get in touch with me, I want to be accommodated for this inconvenience and I want a refund. I have photos and will be taking this to social media until someone takes responsibility!