Horrible service

Greyhound as we know is dead ! and this was the sad reality I had to face in March when I travelled to KZN and I am still feeling it ...

On the day of travel the bus was almost 2 hours late , no communication nothing. When the bus finally came it was a Citiliner single deck instead of the Dreamliner we paid for .. still not explanation nothing .. On the day of my return , I arrived at the bus station to be told the bus I had booked had not been operational for weeks .. so I had to make a plan B and buy another ticker with Intercape .. luckily I had some money but it was expensive because it was last minute sale ..

I arrived back in JNB and sent a request for refund for the return trip I did not use , I submitted all the required documents but till today I still have not received my money back .. The customer services person Leesa Van Staden is very unhelpful ...never replies to emails to returns calls . She told me some sob story about the accounts lady being pregnant and not being able to process all refunds as quickly ...

I am so angry not only at the refund not being processed but the lack of respect they have for their clients .

I have been using Greyhound for years and March was the 1st time since it made its return after covid and I would not recommend for anyone to use them because you will be taken for a ride ..

Greyhound as we know it dead !!