Horrible is an understatement

Have 2 nieces on the greyhound bus as I write this en route from ladysmith to Bellville. Firstly the bus was 2hours late. Barely into the long 18hour drive the bus broke down. They have been stranded on the bus since 8pm last night. They waited for a technician for over 2 hours. Around 11pm I got a text from the girls saying the technician won’t be able to fix the problem. Only at 5:55 did I receive a text from greyhound saying “Due to the nature of the mechanical failure we have dispatched a replacement vehicle. Apologies for the inconvenience, enjoy the rest of your journey.We greatly appreciate your patience..Regards Greyhound/Citiline“

The replacement bus only got there this morning at 7. It absolutely is ridiculous that people who pay for a service have to be stranded for almost 12 hours in a broken bus.

How does this make sense to the company? And you expect people to use this horrific service. This is so irresponsible and downright the worst service I’ve ever experienced.

There aren’t even any charging ports. So I have no idea what is happening en route because the girls phones have died.

This is absolutely disgusting and traumatic. I will never use this company ever again. What a waste of time and money. Never again