Horrible horrible horrible!

Horrible horrible horrible! I want a full refund. 5 hours delay due to admin staff not informing petrol station about refuelling. We sat at one stop for over an hour while the driver desperately makes calls to the head office so someone to send an email authorising the refuelling. Another major issue was that Greyhound has now been taken over by Eldo Coaches and by now i think most people know what their service is like 🚮. I felt it was a bit deceptive on their part as greyhound had a positive image well not anymore. Greyhound and Eldo Coaches same WhatsApp group. The confusion started at the Cape Town station, so so disorganised, everyone stands in the same line waiting for multiple buses. The people that work there don’t communicate. For this trip the luggage was loaded onto the wrong bus and we had to go find the correct bus ourselves by walking around the park and asking the drivers. Secondly, we left 30 mins after the departure time and then proceeded to wait at the next stop for close to 2 hours. The drivers although nice had no idea what was going on. We had to make several u-turns as the drivers missed their stops at one point we were heading in the opposite direction of Johannesburg towards Bloem because the driver took the wrong turn. So many issues that caused me to miss an important event. We were suppose to arrive at Park Station at 13:00 but ended arriving past 19:00. Literally 24 hours in the bus. Whoever replies to this please don’t send me that nonsense template saying that some aspects are beyond your control because this was all your fault. No weather, traffic or road conditions caused the delay. So kindly refund me. Thanks