Horrible Experience

<p>On the 29/10/2016, I boarded a citiliner coach to from Durban to Johannesburg, the coach was scheduled to arrive at Park station at 19:30, however we arrived at 23:30 due to an un-roadworthy bus. Mind you, I was traveling with my 9 month old and fiancé and was given no explanation for the delay. I called the customer service number several times and spoke with a consultant by the name of Michelle who merely offered an apology and when I asked about being compensated for the delay she just **** and said there was no manager available to authorize it. Eventually, she changed her story and advised her manager (Venise L****n) will call me back but to date I have had no contact from anyone at Citiliner, which just displays a lack of customer service. Is this how Greyhound/Citiliner treats its passengers? Or have they forgotten that we are the ones who pay for their salaries?</p>