Horrible customer service by Greyhound

I travelled using Greyhound bus from Cape Town to Ladysmith on the 13th December. There was about 4 hour delay to our departure. We kept on being transported from one location to another without any explanation of what was going on.The bus broke down around 5 am close to Welkom. Their office was contacted using my phone since both drivers had flat batteries. I'm still shocked by your poor service. In fact, calling it poor service is a huge understatement. They kept lying to us that the mechanic is on the way will take about 45 minutes. We spent the whole day in the middle of nowhere, without food. We called the whole day and got told the same lie each time. At some point our calls were ignored. The mechanic only arrived after 15:30 in the afternoon. He couldn't do much as the situation was beyond control. We were told another bus was on the way to collect us, should take about 2 hours. It only got there after 19:30. So from 5am till 19:30 we were stuck on the road and your office did not care much. I have no professional words to describe the experience and their service. As if that was not enough, to this date no apology has been issued by Greyhound office to all the passengers that were left stranded for the whole day. They have no idea how that affected some of us and clearly they don't care.

I'm looking for more platforms to share this experience and warn others not to make the same mistake to trust those who are not serious about being in business nor care about customers.

Thank you for your poor service!