Horrible Customer Service
<p>I'm seriously shocked at the lack of customer service for such a reputed company.</p> <p>I had booked tickets with them and since I heard of the strike recently I made alternative arrangements and asked them to cancel my tickets.<br />1. The guy who cancelled my ticket never bothered to tell me what I need to do to ask for a refund. <br />2. I called back to find out and one lady asked me to send her an email with ONLY the cancellation reference. I sent that on 24th April and sent about 3 follow up emails.<br />3. I called back again after no response on emails. Another lady told me that the money will reflect within 7-14 working days. I've been waiting for the money to reflect. <br />4. Meanwhile first lady finally decides to reply to my email and ask about the card details needed for the actual refund! Couldn't she have asked for this information in my first email?? I finally sent this information today but God knows when she will respond and actually initiate a transaction! In the meantime I'm continuing to pay interest on my credit card for the amount! </p>