Horrible bus service

Won't support Greyhound again. Firstly when you say delay in services, they should include reason and how long the delay will be. Secondly me and my son sat in the hot sun for 5 hours yesterday waiting for the bus, now you can't leave because you don't know what time will be arriving. I finally got hold of their call centre around 16h00, then the bus just went through ermelo. 2 hours later the bus arrives. Bus was supposed to leave at 13h30 from piet retief, they only left 18h33. The driver said they should be in durban by 01h00, the bus only got to durban round 03h30, no explantion in why it was delayed again. Thirdly on their website they make these nice promises of reclining seats, charging ports etc. Well my son couldn't charge his phone because the charging ports didn't work, so we couldn't get hold of him when the bus didn't arrived in durban by 01h00. We pay a lot for these tickets, we put our loved ones lives in this company and drivers hands, the least they could do is keep us updated on why the delays and how long the delays will be. They also should do maintenance on their busses so that everything they promise are working, because they aren't the dreamliner as advertised. I would say bus from hell.